At Fibramérica, we are dedicated to ensuring that every product we manufacture and distribute meets the highest quality standards. This document outlines our warranty policies, quality assurance measures, and guidelines for handling claims.
Business days to file a claim from date of receipt
Defect rate of a batch (AQL) required for a valid claim
Replacement of defective product, shipping paid by Fibramérica
Days' written notice before any policy change takes effect
Functional, mechanical and optical tests are performed on every production run, with full traceability from raw material to final delivery — so the policy below rarely needs to be used.
Timely notification: the buyer must notify in writing any discrepancy or defect within a maximum of 365 business days from the date of receipt. After this period, claims will not be accepted under any circumstances.
Documented evidence: all claims must be accompanied by clear and detailed evidence — photos, videos, and technical test reports. General or verbal descriptions will not be accepted. Fibramérica may require an independent third-party inspection.
Defect threshold: a claim will only be accepted if the percentage of defective products exceeds 3% of the total delivered batch, based on AQL (Acceptance Quality Limit) best practices.
Free replacement: Fibramérica replaces defective products at no cost; shipping is paid by Fibramérica, with the method chosen exclusively by Fibramérica.
Mandatory return: the customer must return the defective products for technical analysis. If more than 1% of the claimed batch is not returned, Fibramérica may charge for the unreturned value.
Exclusion of additional costs: Fibramérica does not assume labor, installation, removal, or other indirect expenses related to material replacement.
Fibramérica’s liability is strictly limited to the value of the products sold. Fibramérica is not responsible for agreements between the buyer and the buyer’s final customer, unagreed additional expenses, or claims without conclusive evidence. Liability excludes indirect or consequential damages such as lost revenue, reputational harm, or business interruption (per CISG Art. 74 & 79 and EU Directive 85/374/EEC principles).
The buyer must provide explicit written confirmation of all technical specifications before production begins (CISG Art. 35). Fibramérica offers pre-shipment inspection at the factory; if declined, products are assumed to meet agreed specifications. Any claim must be supported by an independent technical report from an ISO 17025-accredited laboratory.
If an amicable agreement cannot be reached, both parties agree to binding technical arbitration in Fuzhou, China, under the rules of the International Chamber of Commerce (ICC) or the China International Economic and Trade Arbitration Commission (CIETAC). Arbitration costs are shared between the parties.
Fibramérica reserves the right to modify this policy at any time. Any changes will be notified in writing, with at least 30 days’ notice before the new terms take effect.
Our support team will guide you through the process.
